Choose a help path
Staff replies are fastest when the ticket includes the checklist for that path. Never send passwords, full card numbers, or authenticator codes.
Account & login
Cannot sign in, email verify stuck, character missing, password reset.
- Forum username
- Character name if in-game
- What you see (exact message)
- Eastern date/time
- Browser or client used
Support & Revived Diamonds
Missing thank-you Diamonds, supporter card delivery, unused Diamond refund review.
- Forum username
- Stripe Checkout email
- Approximate date and amount
- Character name if delivery-related
- Whether the Diamonds are still unused
Client & connection
Out-of-date login, crash on launch, web client blank, Android/Desktop install.
- Platform (Web / Android / Desktop / Mac)
- Exact error text
- Whether Download was tried
- Link to status.php result if offline
- Eastern date/time
Ban / mute appeal
Appeal a mute, jail, ban, or related restriction. Keep it concise and honest.
- Forum username + character
- Action being appealed
- Your account of events
- Eastern date/time if known
- New evidence only (no password sharing)
Bug or exploit report
Game bug, duplicate risk, map/NPC oddity. Report privately — do not publish reproduction steps.
- Character name
- Where it happened (location)
- What you expected vs what happened
- Eastern date/time
- Screenshot/video if safe to share
Where to send it
Open a ticket in the Support section of the RSCRevived Discord and pick the closest category. No Discord? Use Email with ticket template or write to [email protected]. Email may take several business days.
Upload launcher support logs
For client or launcher issues, export logs from the RSCRevived Launcher (RSCRevived-support-YYYYMMDD-HHMMSS.zip), upload that ZIP here, then paste the reference ID into Discord or email. Uploads are signature-checked, structure-scanned, quarantined outside the public site, and kept out of MySQL.
Quick answers
- I cannot log into the game.
- Update from Download, or hard-refresh Play in Browser. Create a website account and at least one character first. Check Server Status if the world looks offline.
- Do I need Discord to play?
- No. Discord is for community chat and the fastest support tickets. Gameplay only needs a website account, a character, and a client.
- Where do new players start?
- Follow Getting Started, then the first-week goals.
Payment notes
Revived Diamonds are added only after Stripe sends a verified payment confirmation. A browser redirect or screenshot does not create Diamonds by itself.
For refund review, contact support within 24 hours when possible. Unused Revived Diamonds may be removed and refunded after review when they have not been spent, redeemed, transferred, loaded, used for a completed service, or connected to abuse, fraud, chargebacks, account sharing, unauthorized access, or rule-breaking.
Spent Diamonds, delivered subscription cards, completed services, consumed digital benefits, account restrictions, bans, mutes, enforcement actions, and requests outside the review window are generally not reversible, but may be reviewed case by case. Nothing here limits rights that cannot be waived under applicable law or payment-processor rules.
Before opening a payment dispute
Please contact support first so staff can review the payment, delivery status, and account records. Fraudulent payments, unauthorized payment claims, chargebacks, payment abuse, or payment-risk activity may result in removal of Diamonds or benefits and restriction of related website accounts, game characters, IP addresses, payment references, or support access while the issue is reviewed.