Need Support?
The fastest way to receive assistance is to open a ticket in the Support section of the RSCRevived Discord server. Select the category that best matches your issue and include clear details.
Do not have Discord? You can create a free account at discord.com/register or by downloading the Discord app and signing up. Once you have joined our server, open a ticket for the type of assistance you need.
If you cannot access Discord or prefer email, contact [email protected]. Email responses may take several business days depending on support volume.
Payment help
Support credits are added only after Stripe sends a verified payment confirmation to the website. A browser redirect or screenshot does not create credits by itself.
For refund review, contact support within 24 hours when possible. Include whether the credits are still unused. Unused support credits may be removed and refunded after review when they have not been spent, redeemed, transferred, loaded, used for a completed service, or connected to abuse, fraud, chargebacks, account sharing, unauthorized access, or rule-breaking.
Used credits, delivered subscription cards, completed services, consumed digital benefits, account restrictions, bans, mutes, enforcement actions, and requests outside the review window are generally not reversible, but may be reviewed case by case. Nothing here limits rights that cannot be waived under applicable law or payment-processor rules.
- Include your forum username.
- Include the email used in Stripe Checkout.
- Include the approximate date and amount of the payment.
- Include the character name involved, if the issue is tied to a card, account service, or delivery problem.
Before opening a payment dispute
Please contact support first so staff can review the payment, delivery status, and account records. Fraudulent payments, unauthorized payment claims, chargebacks, payment abuse, or payment-risk activity may result in removal of credits or benefits and restriction of related website accounts, game characters, IP addresses, payment references, or support access while the issue is reviewed.